Returns & Exchanges
At Jones, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as effortless as your personal style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed packing slip inside the box.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal, then secure it firmly to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing