Frequently Asked Questions
Everything you need to know about shopping with Jones.
What is the standard shipping time for domestic orders?
Standard domestic shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Jones ships worldwide. International delivery times vary by location but usually range between 7 to 14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Jones, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.